Shipping Policy

Shipping

Processing time

The time we need to prepare an order for shipping varies. We will do our best to prepare and ship you item within 1-3 business days of receiving your order. This excludes Sat & Sun and Holidays. Please contact us if you would like to rush/expedite your order or if you have any special requests. 

All packages come with a tracking number.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

CUSTOMS & RETURNED/DECLINED/ABANDONED PACKAGES

Buyers are responsible for any customs and import taxes that may apply. Azin Mafi Ceramics  is not responsible for delays due to customs.

We will not mark any packages as a gift or refund the customs fees collected by your country.
We encourage all customers to make themselves familiar with their countries import policies.

1) If a package has been returned to us due to customer negligence i.e providing us with the wrong shipping address, abandoning/refusing your package at customs etc. you will have the option to resend the package at your expense or be issued a credit, minus any/all shipping fees we have incurred sending/obtaining your order. A credit will only be issued once we have received the package from customs.